Client-Centric Support

After serving thousands of mid-market clients, PeopleGuru understands the importance and value behind having a service team that is passionate about caring for our clients post implementation.

Once clients complete their seamless transition to support, they will continue to feel the love from their assigned pod-team that consists of a:

  • Dedicated Account Manager
  • Strategic Account Manager
  • Help Desk Support
Each pod is supported by our Client Services Team and Subject Matter Gurus to assist with any complex reports, integrations, or extensive training.

 

We measure success by service level agreements, quarterly surveys, and results and reviews of our clients measured outcomes.

SAM

Strategic Account Manager

  • Strategic Initiatives
  • Maximize your ROI
  • Strategic Business Reviews
  • Phase 2 Functionality
    • Recruiting
    • Performance
    • Benefits
    • Onboarding

AM

Account Manager

  • Direct Point of Contact
  • Project Management
  • Client Satisfaction
  • Operational Support
    • Reports
    • Configuration 

HelpDesk

Help Desk Support

  • Software
    • Daily Support
    • HR Events
  • System Admin
    • Administrative Support
    • Wage Garnishments
    • Payroll Processing