After serving thousands of mid-market clients, PeopleGuru understands the importance and value behind having a dedicated Account Management service team to take care of our client partners post implementation.
The Guru service team is committed to providing quality service during and post implementation. Our two tier Service Model includes:
- An assigned Client Service Guru for general help desk and transaction support
- A Strategic Account Guru who owns your strategic initiatives and ensures that you leverage the system to maximize your investment. The Strategic Account Guru is fully responsible to ensure our clients achieve their desired business outcomes.
Behind your Account Executives, you will also find Subject Matter Gurus to help with analytics, complex workflows, tax & treasury, and third party integrations.
We measure success by service level agreements, quarterly surveys, and results and reviews of our clients measured outcomes.